Health & Safety Procedures

FOR YOUR UPCOMING TRAVEL PLANS

Whether you are looking to rediscover the capital city or simply plan a last minute staycation, Riggs’ soaring ceilings, inspired settings and Covid-safe dining options are poised to help you reimagine your upcoming travel plans.

We have implemented best-in-class health and safety procedures to ensure your stay is as safe as it is superb. Rest assured, our commitment to hospitality excellence remains the same. 

With fully flexible reservations and worry-free cancellation, there has never been a better time to rediscover Washington, D.C. 

OUR MASK POLICY

 

After careful review of CDC, DC Health and American Hotel and Lodging Association (AHLA) Safe Stay guidelines and recommendations, we have made the following updates to our mask policy. 

  • All guests have the option to wear face coverings while on property and indoors, and it is no longer required.
  • All staff members have the option wear masks on property and indoors, and it is no longer required.

We will continue to evaluate safety protocols as it relates to the COVID-19 pandemic, to keep guests and colleagues safe, in accordance with CDC, DC Health and AHLA guidelines and recommendations. 

Travel Policy:

We are closely monitoring any and all new developments regarding COVID-19 as they happen. Our policies and procedures have been tailored to closely follow the evolving guidance from the CDC, WHO, local government and health agencies.

Flexible Cancellation Policy:

We are waiving cancellation fees for all reservations for stays through December 2022. This is applicable to existing and new reservations if changes or cancellation is made up to 48 hours prior to arrival.  Guests who are unable to fulfill their reservations due to travel bans will be fully refunded or may rebook their stay for a later date.  Please note that changes to existing reservations will be subject to availability and rate differences.

Third-Party Reservations:

If you have reserved using an online booking platform or travel agent, please contact them directly for modifications or cancellations.

Group Reservations:

For group organizer questions on terms and conditions relating to group contracts, please contact the sales department here.

 


 

If you have any additional questions or concerns, please contact us by emailing [email protected]

Riggs Washington DC is currently undertaking efforts to enhance the accessibility and usability of our website, using the WCAG standards and guidelines. If you are using screen reader software and are having trouble accessing the information and/or functionality of the website, please contact us at +1 202-638-1800 or [email protected] so that we can provide appropriate auxiliary aids and services.

Hotel Accessibility

Our hotel is committed to making our facilities, amenities, and services accessible to guests with disabilities. Below is a description of many of the accessible features of the hotel in its public and guest room spaces.

Accessible Public Spaces

  • Entrance
  • Service Animals Welcome
  • Accessible route from public entrance to registration and concierge
  • Accessible route from public entrance to restaurants and lounges
  • Accessible route from public entrance to accessible guest rooms
  • Accessible route from public entrance to meeting room/ballroom
  • Accessible route from public entrance to fitness center
  • Accessible route from public entrance to valet
  • Visual and Audible fire alarm
  • Accessible bathrooms
  • Doorways that provide at least 32” clear width

Accessible Guest Room Spaces

  • Required maneuvering clearances
  • Roll-in shower or transfer shower with grab bars
  • Portable tub seats (shower)
  • Required clearances underneath bathroom vanities
  • Visual and Audible fire alarm
  • Telephone notification device
  • Portable communication kits containing visual alarms and notification devices
  • Braille detail on door signs
  • Accessible privacy latch
  • Accessible eye holes for convenient security
  • Accessible door knobs/handles
  • Televisions with closed captioning for hearing impaired
  • Accessible shelving and hanging bars
  • Doorways that provide at least 32” clear width

If you need any assistance or have any questions about accessibility features of the hotel, or if you need assistance with reserving a room, please call +1 202-638-1800 or [email protected]

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