Terms & Conditions
Just like you, we are closely monitoring any and all new developments regarding COVID-19 as they happen. Our policies and procedures have been tailored to closely follow the continually evolving guidance from the CDC, WHO, and local government and health agencies.
Flexible Cancellation Policy:
We are waiving cancellation fees for all reservations for stays through February 28th, 2021. This is applicable to existing and new reservations if the change or cancellation is made up to 24 hours prior to arrival. Any guests who are unable to fulfill their travel plans due to recent travel bans will be fully refunded or may rebook their reservations for a later date. Please note that any changes to existing reservations will be subject to availability and any rate differences.
If you’ve reserved using an online booking platform or travel agent, please contact them directly for modifications or cancellations.
For group organizer questions on terms and conditions of group contracts, please contact the sales department here.